Customer Service/ Business Hours:
9:00 AM to 6:00 PM CST Monday-Friday
We are closed on Saturday and Sunday, and all US holidays.
Phone 501-230-4072, Sometimes we are not able to answer the phone right away when we are busy caring for our animal facility or helping other customers, so please leave a message when you call or send us an email and we will get back with you as soon as possible.
Email: You can use the contact form on the Contact Us page or email us directly at : [email protected]
We can accept orders by phone during business hours if you prefer not to order online. We can accept payments by V/MC and AMX by phone.
Online Orders accepted 24 hours a day, 7 days a week. Orders processed on business days only.
Shipping Policy:
- Orders under 15 pounds are shipped by USPS priority or USPS Ground advantage. Deliver times are usually between 2-5 days.
- Orders over 15 pounds ship by UPS Ground. Delivery times are usually between 4-10 days.
- We currently do not offer international shipping. We only ship in the Continental U.S.
- Shipping damages or incorrect orders must be reported within 3 business days of receipt of your package.
- Please note: We are not responsible for lost, missing, or returned packages. Returned packages will be re-shipped at buyers expense. Missing or Lost packages cannot be refunded. Please contact the shipping carrier for filing a claim if your package is missing, misdelivered, or lost.
Returns:
- All sales are final. Wildtrax Feline Supplement cannot be returned due to it being a food product. Supplement may only be exchanged for the same item if the product package is received damaged or unusable.
- Returns due to shipping damage must be reported within 3 business days after receipt, must be in unused condition in original box, including all product information and paperwork. Please provide photos of damage to the shipping box or product package.
Privacy Statement:
Wild Trax Supply is dedicated to keeping your order information completely confidential. We do NOT rent or sell our customer list or phone numbers. Your contact information is only used for shipping your order or contacting you in the event of an order issue. Wild Trax Supply respects your privacy and sincerely appreciates your business.
Payments:
This shop uses SSL which provides a layer of security when you enter your info at checkout. Payments are processed by Paypal or Stripe.
Disclaimer:
Wild Trax Supply disclaims responsibility for the use or misuse of any of the products described on our website, and for any losses incurred through the use of products according to the directions detailed on our website. Always refer to and follow label directions, as well as your veterinarian's advice. Wild Trax Supply disclaims responsibility for losses incurred due to delays or errors in shipment.